Sponge & Puff
FREE STANDARD SHIPPING on all merchandise orders that are over CAD$59 before tax. STANDARD SHIPPING COST: CAD $10.99
(Free shipping is only adjusted when sub total is over $59 after the coupon is applied).
FREE SHIPPING on all merchandise orders that are over USD$42 before tax.
STANDARD SHIPPING FEE: USD$8.6 * The rates are roughly calculated prices that might be revised depending on the current currency.
1. Unfortunately, we do not accept the return unless items are damaged, defective, and wrong delivered.
To be eligible for a return, you must contact us at firstname.lastname@example.org, and explain what issues you have: you always need to provide pictures. Then we will provide a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.