FAQ

Q: Are your products 100% authentic?

A: Yes, we guarantee that all our products are 100% authentic and sourced directly from the brands HQ or reputable Korean suppliers.

Q: How long will it take to get my order?

A: We strive to deliver all orders within 2-4 business days. If your order is not delivered within this timeframe, please contact us via email, and we will promptly investigate the issue for you.

Q: Can I use multiple promotion codes on a single order?

A: Unfortunately, our website only allows one promotional code per order. Promo codes cannot be combined with other promotional offers on the same order. Please use the code that provides the most benefit to you.

Q: How can I track my order?

A: You will receive a shipping confirmation email with your tracking number once your order has been shipped.

Q: Do you provide samples with each order?

A: Absolutely! We include a generous selection of samples of our bestselling products with every order, allowing you to try new items and discover your favourites.

Q: Is it possible to get personalized product recommendations?

A: Certainly! We are happy to provide product recommendations and answer any questions you may have. Please feel free to contact our professional team at hello@pinknblossom.com for assistance.

Q: Do you offer any loyalty programs or discounts for regular customers?

A: Yes, we do! Our loyalty program allows you to earn points for every purchase, which can be redeemed for discounts on future orders. Keep an eye on our website and newsletter for exclusive promotions, discounts, and bonus points, including points awarded on your birthday and just for signing up.

Q: How can I contact your customer service?

A: For any inquiries or issues, please use our Contact Us page. Our dedicated team members will promptly respond to your message and assist you with any concerns.